Thoroughbred Daily News


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Thursday, April 17, 2014
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Frequently Asked Questions

Below are listed the most frequently asked questions that we run across. Please be sure to look through all the questions and answers to see if the problem that you are having is among those we've answered.

As always, if the answer you are looking for is not here, please send an e-mail to customerservice@thoroughbreddailynews.com by clicking here or give us a call at (732) 747-8060.

  1. I'm having trouble getting Today's Edition. What steps should I follow?
  2. I have clicked on the 'Today's Edition-Click Here' button and nothing is happening? Why?
  3. I've forgotten my User ID or Password. How do I get them again?
  4. I'd like to try out TDN to see what its about. How do I do that? Do you have a trial subscription?
  5. To make the site work best, what programs do I need to have on my computer, and where can I get them if I don't have them?
  6. How do I change the e-mail address, fax number, address, or delivery method I have on file with you?
  7. I'm going to be away from my usual e-mail address/fax number. How can I get you to change where you're sending my TDN for a few days?
  8. How do I suspend my subscription while travelling?
  9. Can I get back issues of the TDN?
  10. I want to advertise in the Thoroughbred Daily News or on the Website. How can I get information on that?
  11. I know that a sire had a winner but it's not listed on the TDN Progeny PP report? Why?
  12. Do you have a FAQ for the new iOS App?
1. I'm having trouble getting Today's Edition. What steps should I follow?
To get Today's Edition, following these steps:
  • After you have successfully logged into the TDN site with your User ID and Password, select the large red button 'Today's Edition Click Here' located on the top left-hand side of the TDN members homepage.
  • This should start your download of the edition and you should see a pop-up box notifying you that the download has started.
  • Within a few minutes (depending on your connection speed) your computer should launch Adobe Acrobat Reader and your edition should be loaded on the page for you to view and print. It may appear as if the page is not responding, but after the short wait your edition should load. File download time will vary daily based on the size of the day's edition.

The main problem surrounding the download of the daily edition of TDN seems to involve some problems with Adobe Acrobat Reader software. You must have Adobe Acrobat Reader installed on your machine, and for best results, the version should be the most current. A free download of the most current version of Adobe Acrobat Reader is available by clicking here. After downloading the program, follow the installation instructions included on Adobe's Website. If you continue to have difficulty with getting the day's edition, please keep reading the FAQ or give us a call at (732) 747-8060.

NOTE: For persistantly problematic connections and downloads, one solution that we recommend is opening your TDN edition (particularly on slower connections) by :
  • Right-clicking your mouse (shift-click for Mac users) on the 'Today's Edition-Click Here' red button in the top left corner.
  • Saving the file (selecting "Save Target As..." or "Save Link As..." in the menu box) to an easy to find location on your computer.
  • In this manner you can track the status of the file download as it progresses.
  • Once complete, you then must locate the file in the directory that you saved it in on your computer and open it with Adobe Acrobat Reader.



2. I have clicked on the 'Today's Edition-Click Here' button and nothing is happening? Why?
In most cases, while it may appear that nothing is happening, your computer is most likely preparing to open Adobe Acrobat Reader and your daily edition. This may take several minutes based on file size and your computer's connection speed. We recommend giving the download a few minutes to open, and if it does not, there may be a configuration problem. In this case, please make sure that you have the most current version of Adobe Acrobat Reader (available for download by clicking here). If problems persist, please call us at 732-747-8060 for assistance.

NOTE: For persistantly problematic connections and downloads, one solution that we recommend is opening your TDN edition (particularly on slower connections) by :
  • Right-clicking your mouse (shift-click for Mac users) on the 'Today's Edition-Click Here' red button in the top left corner.
  • Saving the file (selecting "Save Target As..." or "Save Link As..." in the menu box) to an easy to find location on your computer.
  • In this manner you can track the status of the file download as it progresses.
  • Once complete, you then must locate the file in the directory that you saved it in on your computer and open it with Adobe Acrobat Reader.


3. I've forgotten my User ID or Password. How do I get them again?
We have two ways to retrieve a lost or forgotten password. One way is to give us a call at (732) 747-8060 to retrieve your User ID or Password. If we are not in the office, please leave a message and we will get back to you by 10AM ET the next morning.
A more immediate way to retreve your information is to use your email address in the following form:

Forgot your User ID or Password? Enter your e-mail address below and click "Submit" to have your password sent to your registered e-mail address.

E-Mail Address:



4. I'd like to try out TDN to see what its about. How do I do that? Do you have a trial subscription?
You can sign-up for a FREE one-week subscription by clicking the following link: http://www.thoroughbreddailynews.com/websignup.cfm and completing the steps on this page to receive your free trial. With it, you'll get full access to the Thoroughbred Daily News and the TDN website. Feel free to try out our special web-only products during your trial subscription. Your trial subscription starts immediately and gives you access to our full library of information for a full week. Give us a try today!


5. To make the site work best, what programs do I need to have on my computer, and where can I get them if I don't have them?
The common software programs that are either needed or recommended for best use of the TDN site include: Adobe Acrobat Reader, and a current version of Internet Explorer, Netscape or AOL. Macromedia Flash Player is also recommended, and the TDN Website will be using it more and more in the upcoming months. While we don't generally recommend upgrading a program that is working perfectly for you, you may find upgrading or reinstalling these programs necessary at times. These free programs can be downloaded from the following links:


6. How do I change the e-mail address, fax number, address, or delivery method I have on file with you?
There are two ways to get us this information. The best way is to give us a call at 732-747-8060 and speak to a member of the staff. The other way is to e-mail us at customerservice@thoroughbreddailynews.com with all the pertinent details. Please be sure to include the name that the subscription is listed under, the new location information (number, address, e-mail address), new desired delivery menthod (if applicable) and the duration for any change (if applicable). If you're staying at a hotel, please let us know if you need a cover sheet.


7. I'm going to be away from my usual e-mail address/fax number. How can I get you to change where you're sending my TDN for a few days?
There are two ways to get us this information. The best way is to give us a call at 732-747-8060 and speak to a member of the staff. The other way is to e-mail us at customerservice@thoroughbreddailynews.com with all the pertinent details. Please be sure to include the name that the subscription is listed under, the new location information (number, address, e-mail address), new desired delivery menthod (if applicable) and the duration for any change (if applicable). If you're staying at a hotel, please let us know if you need a cover sheet.


8. How do I suspend my subscription while travelling?
There are two ways to get us this information. The best way is to give us a call at 732-747-8060 and speak to a member of the staff. The other way is to e-mail us at customerservice@thoroughbreddailynews.com with all the pertinent details. Please be sure to include the name that the subscription is listed under, the new location information (number, address, e-mail address), new desired delivery menthod (if applicable) and the duration for any change (if applicable). If you're staying at a hotel, please let us know if you need a cover sheet. If you're suspending your service, we will credit you with the days you have missed.


9. Can I get back issues of the TDN?
You can access 14 months of back-issues via the Archive link on our website. It does require your User ID and Password. If you do not have your User ID or Password, or need a resend via fax, please call the office at 732-747-8060 or e-mail us at customerservice@thoroughbreddailynews.com with the dates that you need, where you need it sent, and the name that the subscription is listed under.


10. I want to advertise in the Thoroughbred Daily News or on the Website. How can I get information on that?
Information about advertising in the Thoroughbred Daily News can be found on our website by clicking the following link: http://www.thoroughbreddailynews.com/advertising. In addition, you may obtain additional information by calling the office at 732-747-8060 or by e-mailing us at advertising@thoroughbreddailynews.com.

Information about sponsoring stallions in the TDN Progeny PPs or TDN Sales PPs, and information about advertising on the Website should be obtained by calling the office at 732-747-8060.


11. I know that a sire had a winner but it's not listed on the TDN Progeny PP report? Why?
TDN Progeny PPs are listed based on criteria developed for coverage in the daily editions of TDN as well as by specific criteria created for TDN Progeny PPs. This information can be obtained by going to TDN Race Criteria for a listing of the general criteria. If you have questions about the criteria or feel that a result should appear and is not being displayed, please contact us at 732-747-8060 or, email us at customerservice@thoroughbreddailynews.com.


12. Do you have a FAQ for the new iOS App?
We have writen a separate FAQ for the App. Click here to go to that page.

Need help? Take a look at the Frequently Asked Questions area by clicking here.

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